If you're not a season ticket holder If you're not a season ticket holder then you will not be able to access the games that are being broadcast live on Sky. The subscription packages available via Cardiff - https://www.cardiffcityfc.co.uk/video/packages only list Live Audio. I believe that games will be available to live stream individually. As the Leeds game is on Sky there's nothing available for that but If you've not already done so create a Bluebirds Account to make sure you get informed of any games available on a Pay Per View basis. If you are a season ticket holder You should have received refund options from the club, if you've not done so respond to this email by clicking on the link in the email. You can only watch the games online if you opt for the donation to the academy or credit on your next season ticket. If you opt for a cash refund you lose your status as a season ticket holder. If you've not done this yet then... How do I request my streaming code? 1. Log onto the homepage of the club website www.cardiffcityfc.co.uk 2. Hover your Mouse/arrow over Ticket at the top of the page and click on it. 3. Your name should come up and then you can log into your account using either your email and password you set the account up with, or if you have changed the details since the one that is current. 4. once you are into your bluebirds account click on your name again at the top. A drop menu should come down and then click on the word my account. It will take you to a window and scroll down to your season ticket which should be on the left hand side of the page. 5. The season ticket is square with your seat details on it etc At the bottom right of the season ticket square there is a small grey outline box with a grey arrow that is running diagonal through the box with the arrow head pointing up. Hover your mouse over this small grey outline box and click anywhere in it and it will take you to another window with your seat details on it 6. This next window the layout will have all your seat details fan ID running across the top of the window in a large white rectangle box. Below the ticket information within the same rectangle box you will see two long thin rectangle blue tabs with different options written on them. "Go To Transactions" on the left tab or "Refund Options" on the right tab. For those Just redeeming their ticket/car park options go straight to "Refund Options" tab hover the mouse anywhere on that tab and click and a large white box will appear on your screen with options on. 7. You will see the following information I want to request a refund Read more about your options here (Hyperlink to website with options) Donate directly to the Cardiff City Academy Choose return type Academy Donation Ticket office Credit 20/21 Cash Refund 8. Choose your option, remembering a cash refund will not allow you access to the live games. At some point after this you'll receive a voucher from the club via email with a link to redeem that voucher, mine took over 48hrs to arrive, hopefully any processed now will be much quicker. How do I redeem my streaming code? You will receive a streaming code in an email from the club like this. Follow the 'Redeem your code' link in the email then click on 'Redeem Your Voucher Here' then enter your code into the box marked 'Have a Gift Voucher or Discount Code?' and click 'Redeem'. You should then have access to Cardiff City TV. How do I watch the games? Cardiff City TV only works on the Cardiff City App or on a PC browser. It does not work on a mobile browser. If you registered for Cardiff City TV on a PC then you can click on Club TV and then Live and you'll get a test stream like this If this works then you're good to go. The recommended browsers for streaming Cardiff City TV Mozilla Firefox and Google Chrome. If you're having problems viewing the test stream try one of these browsers. If you're going to be using a mobile or tablet then download the app from the Google play store (https://play.google.com/store/apps/details?id=uk.co.tribehive.fli.cardiff) or the iTunes App Store (Cardiff City FC - https://itunes.apple.com/in/app/cardiff-city-fc/id1021992485?mt=8). Log into the app with the same username and password you used to get your streaming code and you'll see a button to Watch and listen live. Click this and you'll get the test stream as above. When can you watch games? All non-televised games (i.e. games not on Sky) are available to watch worldwide. Televised games (on Sky, and televised by international broadcasters) can be watched in the UK by those with a Season Ticket Holder voucher ONLY. I am signed up to the international video pass. Can I still watch? Yes. You will receive all the benefits of your current subscription and your package has been extended to cover the late end to the season.